Working with the InteractionManager Component

The InteractionManager component connects all customer interactions through the configuration of its properties, events and methods. This component maintains a direct link to the contents of the Interaction.xml configuration File and stores the context values defined for each interaction.

These context values appear as component properties. There can be only one InteractionManager component per referenced project in a deployment package, and its existence enables the connectivity of the framework’s activities and tasks.

You can find the InteractionManager component in the Interaction Management section of Studio's toolbar. When you add the InteractionManager component it is placed in the Global Container.

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Updated: 18 June 2020

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